Tier 2 Technical Support Representative

Tier 2 Technical Support Representative

Tier 2 Technical Support Representative

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we’re an extension of a client’s existing IT team, or managing their outsourced IT structure, we’re customer obsessed and aim to provide best in class services. Our team is small but our impact is mighty!

About the position:

We’re growing and are looking to add a Tier 2 Technical Support Representative to our team! The Tier 2 Technical Support Representative will report to the Manager, Customer Care and is responsible for efficiently solving customer’s technical issues. They should be familiar with the different technologies EGATE offers, as well as general and customer policies to ensure that accurate information is provided to clients. If you’re passionate about delivering best in class technical support and have a s...