Tier 2 Tech Support Specialist: Escalations & Knowledge Base

Link-Worldwide in Monterrey, Nuevo León is seeking a Tier 2 Specialist to ensure efficient resolution of support issues and improve processes. The role involves managing complex cases, handling escalations, and maintaining the knowledge database to support client needs.

The ideal candidate will have over 2 years of experience in technical support, strong communication skills, and a proven track record in client-facing roles.