Tier 2 Tech Support & Automation Engineer

Rockbot is seeking a skilled Tier 2 technical support engineer to own escalated cases across networking, hardware, and connectivity. The role involves diagnosing root causes, documenting reproducible steps, and collaborating with Product and Engineering on complex issues.

You will help rollout Zendesk AI Co-Pilot and automation, while building internal playbooks and escalation procedures to support enterprise accounts and high-touch customers.