Tier 2 - it engineer / south africa

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.
Responsibilities:
Provide IT support to internal and external customers
Troubleshoot and resolve IT related inquiries and problems
Maintain and update our knowledge base and technical documents
Ensure service delivery quality at all times Requirements
Proven experience working as a Tier 2 IT engineer for at least 3 years
Excellent customer service and communication skills
Excellent problem solving and analytical skills
Ability to explain technical solutions in a clear and understandable manner
Experience in 365 administration
Networking experience
Experience with Azure
Experience with Datto
Degree in Information Technology i...