Tier 1 Technical Support Analyst Elgin County

Elevate your IT career as a Tier 1 Technical Support Analyst with the County of Elgin in St. Thomas, Ontario. Provide first-line support while enhancing the end-user experience through effective troubleshooting and customer service.
In this permanent, full-time role, you will work under the Manager of Information Technologies. Your responsibilities will include resolving hardware and software issues, managing user accounts, and offering support for mobile devices and standard applications. Collaborating with various teams, you'll be integral to maintaining a secure, efficient IT environment.
Key Responsibilities:
• Troubleshoot hardware, software, and connectivity issues
• Provide technical support for desktops and laptops
• Document incidents via the IT service management system
• Assist with workstation setups and software installations
• Promote a customer service-oriented IT culture
Requirements:
• Diploma in Information Technology or related field
• 2...