Tier 1 Tech Support Specialist — Customer Help Desk

Helpware Inc. in Mexico is seeking a Level 1 Technical Support Specialist to assist customers with software, hardware, and account access issues. You will troubleshoot basic to intermediate problems, document resolutions, and escalate complex cases as needed.

Join a tech-savvy team delivering exceptional support experiences, with a focus on clear communication and efficient ticket handling. Training is provided, and generous benefits accompany the role.