Tier 1 Support Team Lead — Leadership & Incident Management

REST Solution is looking for a proactive Tier 1 Support Team Lead to guide our team in Muntinlupa, Philippines. In this role, you will provide mentorship, handle technical escalations, and ensure high-quality customer service standards are met.

The ideal candidate will have 3+ years of IT support experience, including leadership in a fast-paced environment. You'll be key in fostering a collaborative team culture while improving processes and performance metrics.