Tier 1 Service Desk Analyst — Customer Advocate

Kroll is looking for a Service Desk Analyst located in Metro Manila, Philippines, to act as the first point of contact for customers reporting issues and queries. This role is crucial for maintaining service excellence through effective problem-solving and communication skills.

As part of your responsibilities, you will ensure timely responses and ownership of customer cases, maintaining a focus on customer needs while managing service desk operations. The ideal candidate will have experience with complex software applications and a passion for technology.