Tier 1 IT Service Desk Analyst – Kickstart Your Tech Career

Auxis is seeking a Service Desk Analyst (L1) in Bogotá to serve as the first point of contact for IT support. You will resolve Tier 1 issues, assist users with applications, hardware, and network problems, and escalate complex cases to Tier 2/3 teams as needed.

The role emphasizes strong customer service, bilingual English/Spanish communication, and maintaining detailed ticket records while contributing to knowledge base improvements.