Tier 1 Client Services Consultant at Smartt

Join Smartt as a Tier 1 Client Services Consultant, where your passion for technology and people can shine. Provide exceptional support, tackle technical challenges, and create memorable client experiences.
As a Client Service Consultant at Smartt, you will deliver Tier I support to IT service clients, managing basic network setups and system administration. This role suits individuals who are eager to solve technical problems and leave clients impressed. Your accountability and proactive communication will be essential in this dynamic position.
Key Responsibilities:
• Provide 24/7 technical support via multiple channels
• Assist end users with Service & Help Desk inquiries
• Configure and install system and network devices
• Monitor emergency support requests and respond swiftly
• Collaborate on projects with higher-tier support teams
Requirements:
• Secondary School education preferred
• 2-Year Computing & Information Technology Diploma or greater
• 1...