Tier 1–2 Support Engineer for AI Solutions

Become a technical frontline supporter as a Tier 1-2 Support Engineer, helping clients with AI-driven SDLC products. Engage in troubleshooting SSO and integrations to ensure optimal performance.
In this vital role, you will be the first point of contact for escalated customer issues. Key responsibilities include resolving complex SSO-related problems and providing guidance during initial product setup. Collaborate with R&D to enhance product reliability and communicate efficiently with customers throughout the process.
Key Responsibilities:
• Diagnose and troubleshoot complex SSO and API issues
• Guide customers through initial setup for smooth rollouts
• Monitor and manage support case queues effectively
• Collaborate with R&D on bug triaging and improvement suggestions
• Improve observability and deployment tooling based on customer feedback
Requirements:
• 3+ years in B2B SaaS technical support or solutions engineering
• Proficient in SSO protocols like...