Found Description
The Customer Experience department seeks to provide the highest standards of service and ensure a welcoming, friendly and safe environment is provided for all Esplanade's customers.
As the Manager, Ticketing you will play a key role in overseeing the ticketing operations and work closely with internal and external stakeholders to ensure the smooth running of Ticketing system and operations.
In addition, you will oversee the planning and coordination of guided tours. You will play a key role in identifying new opportunities to increase tour revenue and in enhancing the quality and content of the tours
Ticketing Operations
- Oversee and lead the full spectrum of ticketing operations, ensuring operational efficiency, service excellence, and accurate event configurations.
- Ensure the smooth running of the box office and ticketing system with a swift resolution of any ticketing issues.
- Manage and coordinate between in...