Found Description
Do you have a passion for delivering great customer service, strong tenancy management knowledge, and the confidence to make decisions that support communities to thrive?
We’re looking for a Tenancy Officer to join our Neighbourhood Housing team, where you’ll play a vital role in supporting customers and managing a wide range of tenancy related enquiries across Warrington. This is a fast paced and varied role, where no two days are the same, and every interaction makes a difference.
What you’ll be doing
- Take ownership of a wide range of tenancy management enquiries, resolving them in line with policies, procedures and legislation.
- Make informed decisions on tenancy matters, ensuring customers receive clear, fair and consistent outcomes.
- Process mutual exchanges and tenancy changes, working closely with internal teams to deliver a seamless service.
- Manage tenancy assignments and carry out investigations where required. ...