TELUS Bilingual HR Support Specialist

Step into the role of Bilingual HR Support Specialist at TELUS, focusing on enhancing the employee experience with your customer service and problem-solving skills. This position supports HR inquiries through a flexible hybrid model.

You will act as a primary contact for team members and retirees, handling various inquiries regarding HR services and policies. Your expertise and empathy will help you advocate for team needs and troubleshoot challenges effectively. This position requires you to develop strong relationships while providing education on self-service opportunities.

Key Responsibilities:
• Act as the welcoming contact for team member inquiries
• Manage inquiries via phone, chat, and email
• Provide consultative assistance on HR work processes
• Facilitate positive resolutions in sensitive situations
• Educate team members on self-service opportunities

Requirements:
• Proven bilingual communication ski...