Found Description
About Cartrack
Cartrack is a telematics and fleet management solutions company helping businesses improve efficiency, safety, and operations through data and technology.
Role Summary
We are looking for an experienced Telesales Manager to lead our telesales team in Malaysia KL. You will drive daily performance, coach agents to hit KPIs, improve conversion rates, and ensure high-quality, compliant customer interactions.
Key Responsibilities
Lead and manage the day-to-day telesales operations to achieve targets (leads, conversion, revenue, quality)
Coach, train, and motivate agents; run team huddles and performance reviews
Ensure excellent lead handling, call discipline, and adherence to call scripts/processes
Monitor calls and conduct quality assurance (QA); identify gaps and drive improvements
Manage pipeline updates and reporting (CRM hygiene,...