Telesales Capability & Quality Excellence Lead

U Mobile is searching for a Capability & Quality Manager to lead the Learning & Development and Quality Assurance functions in Kuala Lumpur. The ideal candidate will have 5–8 years of relevant experience, including 2 years in a leadership role, and will be responsible for ensuring service excellence and compliance while driving employee capability and performance.

As part of your role, you will strategize training and quality assurance efforts while analyzing operational performance. Join us and contribute to continuous improvement initiatives in an award-winning workplace.