Found Description
Contact Center Telephony & Virtual Agent Engineer (Zoom Contact Center)
Position Summary
We are seeking a hands-on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent capabilities.
The ideal candidate will have strong experience in contact center platforms, VoIP/SIP telephony, IVR design, and operational troubleshooting, along with exposure to conversational AI and virtual agent technologies.
Key Responsibilities
- Administer and optimize Zoom Phone and Zoom Contact Center platforms.
- Configure and manage:
- call routing,
- queues,
- dial plans,
- IVR workflows,
- agent g...
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