Telephony Engineer

<p style="margin-bottom:11px"><b>Contact Center Telephony & Virtual Agent Engineer (Zoom Contact Center)</b></p> <p style="margin-bottom:11px"><b>Position Summary</b></p> <p style="margin-bottom:11px">We are seeking a hands-on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent capabilities.</p> <p style="margin-bottom:11px">The ideal candidate will have strong experience in contact center platforms, VoIP/SIP telephony, IVR design, and operational troubleshooting, along with exposure to conversational AI and virtual agent technologies.</p> <div align="center" style="text-align:center; margin-bottom:11px...