Found Description
Job Description:
Managing of inbound and outbound calls in a timely manner
Following scripts when handling different topics
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
Obtains client information by answering telephone calls; interviewing clients; verifying information
Scheduling meetings and appointments
Maintain a balance between company policy and customer benefit in decision making
Handles issues in the best interest of both customer and company
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Qualifications:
- Preferably with at least 1-year BPO experience
- Excellent in communication skills or must be conversant
- Love challenges and goal oriented
- Passionate with the job
- Assertive...