Found Description
Overview
As a Telecommunications Agent at SO/ Ras Al Khaimah part of the All-Inclusive Collection you will manage all guest and internal communications through the hotels PBX system. You will ensure accurate prompt and professional handling of telephone calls messages and requests contributing to a seamless guest experience that reflects the bold playful and stylish SO/ brand identity.
Key Responsibilities
- Operate the hotels PBX system efficiently managing incoming and outgoing calls.
- Answer guest inquiries promptly and professionally providing accurate information about hotel services facilities and local attractions.
- Transfer calls to the appropriate departments ensuring smooth communication and guest satisfaction.
- Record deliver and follow up on guest messages accurately and in a timely manner.
- Assist with wake-up calls conference call setups and other communication requests from guests.