Found Description
Enhance global messaging services with Genesys as a Telecom Operations Specialist in Ontario, Canada. Support seamless onboarding and regulatory compliance while optimizing customer communication strategies.
This full-time role focuses on operational excellence and execution in messaging services. You will manage onboarding processes and ensure compliance with various regulatory requirements. Collaborate with internal teams and external carriers to enhance system performance and improve customer engagement metrics.
Key Responsibilities:
• Manage provisioning and activation of messaging channels
• Drive customer onboarding with actionable technical guidance
• Ensure compliance with regulatory requirements through documentation
• Investigate and resolve delivery issues efficiently
• Coordinate with telecom carriers and messaging vendors
Requirements:
• Bachelor’s degree or equivalent experience required
• Strong project management and organizational skills
This full-time role focuses on operational excellence and execution in messaging services. You will manage onboarding processes and ensure compliance with various regulatory requirements. Collaborate with internal teams and external carriers to enhance system performance and improve customer engagement metrics.
Key Responsibilities:
• Manage provisioning and activation of messaging channels
• Drive customer onboarding with actionable technical guidance
• Ensure compliance with regulatory requirements through documentation
• Investigate and resolve delivery issues efficiently
• Coordinate with telecom carriers and messaging vendors
Requirements:
• Bachelor’s degree or equivalent experience required
• Strong project management and organizational skills
Ready to Apply?
Submit your application for Telecom Operations Specialist at Genesys at Genesys Cloud Services, Inc.
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