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Telecom CX & Process Improvement Lead

SGI

zürich, zürich, Switzerland Full-time July 17, 2026

Found Description

Source Group International Ltd is seeking an experienced Customer Experience professional for a role at the intersection of Customer Experience, Business Analysis and Process Improvement. The focus is on customer journey mapping, stakeholder management and cross-functional delivery.

The position is a 9-month contract with 100% occupancy. It offers 3 days on site and 2 days working from home, collaborating with Product, Operations, Technology and Customer Service teams to drive meaningful CX

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