Telecom administrator

We are searching for a Telecommunications Administrator to join our Information Technology team in Ensenada, Mexico. This role holds global responsibility for the delivery, administration, and continuous improvement of our collaboration and telecommunications platforms — supporting 1,000+ employees and contact center agents across 20+ worldwide locations. Administer and maintain enterprise telecommunications platforms including Cisco Web Ex Calling and Cisco Web Ex Contact Center across multiple countries and regions, with day-to-day management via Cisco Web Ex Control Hub
Manage contact center infrastructure including call routing, IVR/auto-attendant configurations, dial plans, queue management, skill group assignments, and user provisioning
Support and administer ancillary telephony platforms including Calabrio (workforce management/call recording), Red Sky E911 , Zen Desk telephony integration, and front desk operator consoles
Oversee the end‐to‐end lifecycle of phone nu...