Found Description
Drive technology solutions as a Contact Centre Technologies Lead at TD, based in Toronto. Focus on designing innovative contact center systems using Amazon Connect to enhance user experience.
This position requires a deep understanding of call routing strategies and contact center technologies. You'll report to the Senior IT Manager and will work closely with business stakeholders to craft and optimize solutions over a strategic roadmap.
Key Responsibilities: • Design and implement solutions for voice authentication technologies • Support the vision for contact center applications and infrastructure • Troubleshoot system performance and routing issues • Maintain documentation for call flows and system integration • Participate in change management and deployment processes
Requirements: • 10+ years of experience in contact center technologies • Proven expertise with Amazon Connect • Strong analytical skills for data-driven decisions • Knowledge of telephony co...
This position requires a deep understanding of call routing strategies and contact center technologies. You'll report to the Senior IT Manager and will work closely with business stakeholders to craft and optimize solutions over a strategic roadmap.
Key Responsibilities: • Design and implement solutions for voice authentication technologies • Support the vision for contact center applications and infrastructure • Troubleshoot system performance and routing issues • Maintain documentation for call flows and system integration • Participate in change management and deployment processes
Requirements: • 10+ years of experience in contact center technologies • Proven expertise with Amazon Connect • Strong analytical skills for data-driven decisions • Knowledge of telephony co...
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