Technology Solutions Engineering

FactSet

singapore, sgp, singapore, sgp, Singapore Full-time July 20, 2026

Found Description

Responsibilities

Assist with pre-sales technology discussions

Support FactSet clients as part of a 3rd tier escalated tech support team

Translate client needs to effective engineering action items

Educate clients and FactSet personnel on FactSet’s best-practices

Correlate issues, then design enhancements to permanently remediate

Act as the product developer for implementations, diagnostics, and utilities

Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues

Develop and maintain detailed technical documentation

Occasional travel to client sites

Job Requirements

English communications skills – in-person, phone, and email

Mandarin, Cantonese, or Japanese communication skills – in-person, phone, and email

Interaction with clients on a technical and non-technical basis

Proactive, and operates independently or with...

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