Found Description
Responsibilities
- Provide Technical and Consultative assistance to Sales.
- Get an understanding of technical specifications on the client architecture.
- Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
- Assist in completion of Technology sections in RFI/RFP/RFQ as required.
- Partner with finance in providing guidance to build commercials/pricing during PreSales.
- Document and handover technical specifications for Post Sales implementation.
- Review SOW's with legal.
- Drive accountability in cross functional IT teams during solutioning.
- Be up to date with Market on cloud practices, technology stack, products and services within the Contact center industry.
- Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.