Technology Operation Support Engineers

· Create, log, and track CRs and SRs.

· Coordinate with internal teams and vendors for execution.

· Monitor progress and ensure timely delivery.

· Provide regular updates and escalate issues as needed.

· Ensure proper closure and documentation of requests.

· Ensure following the process and not exceeding the SLA among teams.

· Providing periodic reports.

· Communicate with internal and external parties for any planned or unplanned activity.

· Certified in PMP and ITIL

• should have the right to Audit and Assess the provided solution at any time.

• The solution should be on premises

• All employees working on the solution shall be on site, no remote working is allowed.

• System should have Data encryption at rest, display, and in-motion.

• Integration with SIEM, and the system must have a logging capability. (Audit logging, security logging)

o System must produce logs to be stored on file on the serve...