Technology Onsite Support Professional

Primary Details

Time Type: Full time, Worker Type: Employee.

The purpose of this role is to provide IT support for assigned sites and remote workers, ensuring a high-quality end user experience. This role focuses on troubleshooting hardware, software, networking, and telephony issues, with an emphasis on customer service, desktop and application support, and process improvement to meet client expectations and requirements. The role plays a direct role in supporting QBE customers by identifying areas for technology improvement and enhancing the overall customer experience.

Responsibilities

• Support the implementation of the IT team strategy to enable delivery of overall business targets.
• Drive the development and maintenance of problem and incident management processes and procedures.
• Perform problem and incident management activities, including analysing, documenting, and managing incidents or problems.
• Participate in...