Found Description
Shape the future of TD's Contact Centre platform as the Product Group Technology Lead in Toronto, Ontario. Drive innovation with modern CCaS and AI solutions while leading a global team.
In this pivotal role, you will oversee the transformation of TD’s legacy Contact Centre to a cloud-based environment. Your expertise will guide a large-scale delivery effort, ensuring the integration of advanced capabilities like conversational AI. Collaborating with senior stakeholders, you will enhance customer interactions and operational performance through strategic initiatives.
Key Responsibilities:
• Lead transformation of the Contact Centre platform
• Introduce AI-enabled solutions for customer engagement
• Manage a global team across multiple Agile Release Trains
• Oversee a $30-40MM technology portfolio
• Align priorities with senior leadership and manage risk
Requirements:
• 10+ years in technology delivery and platform engineering
• Proven large-scale transform...
In this pivotal role, you will oversee the transformation of TD’s legacy Contact Centre to a cloud-based environment. Your expertise will guide a large-scale delivery effort, ensuring the integration of advanced capabilities like conversational AI. Collaborating with senior stakeholders, you will enhance customer interactions and operational performance through strategic initiatives.
Key Responsibilities:
• Lead transformation of the Contact Centre platform
• Introduce AI-enabled solutions for customer engagement
• Manage a global team across multiple Agile Release Trains
• Oversee a $30-40MM technology portfolio
• Align priorities with senior leadership and manage risk
Requirements:
• 10+ years in technology delivery and platform engineering
• Proven large-scale transform...
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