Technology-Infrastructure-IT Support Eng

Technology-Infrastructure-IT Support Eng

Malaysia

Job Description

Job Overview

We are looking for an IT ServiceDesk Analyst to be part of the Osttra journey!

The role is directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC (end user computing) global support.

Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies.

Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels.

Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated bu...