Found Description
What you'll be doing:
- Onboard new customers while validating and identifying customers needs, key project timelines, potential challenges and risk factors
- Understand, advocate and document the customer’s use case, architecture and roadmap
- Drive the adoption and implementation of Kong product features by leading hands‑on product demonstrations and technical workshop sessions
- Work with customers to explore new use‑cases and expand Kong’s API platform usage
- Document path to ROI through Joint Success Plan and playback business value
- Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner
- Be involved in customers’ renewal and expansion
- Effectively manage the tracking and resolution of customer escalations on behalf of the product and services
- Manage customer accounts with Kong’s customer maturity model framework