Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)
Manage documentation production and publishing workflows
Collaborate with engineers, product managers, field teams, and repair technicians
Identify user needs, use cases, and success metrics to prioritize content
Audit existing documentation against current processes and update as needed
Capture knowledge, decisions, and processes in a clear, user-friendly format
Additional Responsibilities
Help Center & Knowledge Base Management
Manage and maintain multiple help centers and knowledge bases
Ensure content accuracy, structure, discoverability, and usability
Apply SEO best practices to improve content visibility and user experience
Documentation Creation & Maintenance
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