Found Description
Responsibilities
- Provide technical support and training to internal and external clients of the organization for low- and medium-complexity activities to ensure correct installation and operation of the systems developed by the company.
- Perform thorough study, analysis, classification, maintenance and guidance of solutions addressed via support tickets.
Requirements
- Ticket handling and logging
- Technical support (remote and on-site)
- Training and upskilling
- Documentation, metrics and processes
- Stakeholder and client relationship management
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