Technical Triage Consultant

Job Description Candidates MUST have availability to work on night shifts- Since this position will work on Thursdays from 1 am to 7 am.And Fridays, Saturdays and Sundays from 7 pm to 7 am.First 3 months are 100% onsite from Ave.Industrial del Norte Esq.Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa.As a Technical Triage Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers.Key activities for this role include: Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests.Apply problem-solving skills to identify effective solutions.Product Knowledge: Develop a compre...