Technical Training Manager

POSITION LOCATION: FORT ERIE, ONTARIO

Reporting to the Person Responsible for Training (PRT)/(HO Support & Services), the Technical Training Manager plays a dual, high-impact role within Support & Services. This position is responsible for developing, reviewing and delivering comprehensive on and off-site classroom/practical aircraft maintenance instruction to internal and external stakeholders. Additionally, this role serves as a critical technical bridge for the front-office team, actively supporting Customer Support Representatives by filtering complex technical queries and providing the technical guidance necessary to optimize first-contact customer service.

Main Responsibilities

Training

• Develop, write, review and revise assigned training programs to meet program and lesson objective, including scope, outline, instructor notes, narratives, reference material, training aids, examinations and student training material as approp...