Found Description
About the Role
We are seeking a passionate and engaging Technical Trainer – Onboarding to deliver a two-week onboarding program for newly hired Technical Support Engineers (TSEs). This role is critical in accelerating new hire readiness by providing a structured, AI-first learning experience that reduces Time to Competency (T2C).
As a Technical Trainer, you will facilitate instructor-led, in-person training focused on customer service excellence, professional skills, operational processes, tools, AI-enabled learning, and standard support procedures. During the first two weeks of onboarding, you will equip all new Technical Support Engineers with the foundational knowledge and skills required before they transition to role-specific technical training.
Key Responsibilities
- Deliver engaging, instructor-led onboarding sessions for new Technical Support Engineers.
- Facilitate classroom training...