Technical Team Lead

Position Summary Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires. Education and Qualifications >=8 years of IT or related domain. Excellent written and verbal communication skills. Education: Graduate (Any stream) preferably in computer science or related field. Experience with Managed Service Providers or MSP platform companies Responsibilities Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members. Motivating, mento...