Found Description
Overview
The Technical Support Engineer is responsible for the design, testing, documentation, and troubleshooting of KVH’s mobile connectivity solutions. This role supports both internal teams and external partners/customers by ensuring reliable product performance, delivering technical expertise, and maintaining network health.
Responsibilities
- Gain deep knowledge of KVH communication services, integrated routing capabilities, and related offerings.
- Troubleshoot and resolve issues with KVH data products, both in-house and in the field.
- Provide technical assistance to KVH partners and their customers, including mobile terminal hardware support.
- Develop expertise in KVH’s network and terminal designs, deployment methods, and functionality.
- Follow network operating procedures when collaborating with infrastructure partners.
- Monitor network health, take corrective action, and maintain accurate syste...