Technical Support Technician, Eu

Thermal Works LLC has an exciting opportunity for aTechnical Support Technicianto join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high‑quality data capture during events. In addition to core monitoring and escalation duties, theTechnical Support Technicianwill support EU customer experience (CX) needs as required, enabling cross‑time‑zone continuity. Their role is execution‑focused and operates within defined approval boundaries to support safe, timely decision‑making by Technical Service leadership. TheTechnical Support Technicianneeds to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team.Thermal Works values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling s...