Technical Support Team Leader (Onsite)

The Technical Support Team Leader is responsible for leading and developing a team of Technical Support Engineers that provide world‑class support to customers using PRTG Network Monitor. This role combines hands‑on technical expertise with people leadership, ensuring high‑quality customer service, operational excellence, and continuous team development.

The Team Leader will oversee daily support operations, manage escalations, coach and mentor team members, monitor performance metrics, and collaborate with cross‑functional and global teams to drive customer success. The role requires strong expertise in network monitoring technologies, troubleshooting methodologies, and customer support best practices.

Key Responsibilities

• Lead, mentor, coach, and develop a team of Technical Support Engineers.
• Conduct regular performance reviews, coaching sessions, and career development discussions.
• Monitor team productivity, service quality, ...