Found Description
We are seeking an experienced and dependable Technical Support Team Lead to oversee a remote team of Tier 1 Technical Support Agents supporting customers across North America.What You'll Be DoingLead, coach, and support a team of remote Technical Support AgentsMonitor team performance and productivity metricsConduct regular coaching and feedback sessionsAssist agents with escalated customer issues and technical challengesEnsure adherence to established support processes and documentation standardsReview ticket quality and documentation accuracySupport onboarding and training of new team membersIdentify performance trends and opportunities for improvementCollaborate with management to achieve operational goalsPromote a culture of accountability, professionalism, and continuous improvementServe as a point of escalation for complex customer situationsHelp maintain service levels and customer satisfaction standardsCompensation & ContractUSD $6.50 per hourPaid weeklyIndependent Contracto...