Technical Support Team Lead, Pressable

At Pressable, a managed WordPress hosting service, we’re seeking a dynamic and experienced Team Lead for our growing 24/7 Technical Support team. This role is a “player‑coach” position, where you will be instrumental in ensuring our customers receive world‑class support while simultaneously elevating the performance and technical growth of your team.

As a working manager in a fast‑paced environment, your primary focus will be on supporting, coaching, and enabling our team of highly technical Support Engineers. You will manage their day‑to‑day performance by providing regular coaching and performance feedback, accurately tracking metrics and SLAs to ensure our customer‑facing standards are met, and working with leadership to develop and implement new support initiatives. As this is a hybrid role, you’ll also be expected to work in our support queue as needed, responding to customer inquiries through email‑based tickets and live chats.

You will also work cross‑funct...