Technical Support Team Lead — Coaching, Escalations & Strategy

SD Solutions is seeking a Customer Support Team Lead to guide their technical support team in Medellín, Antioquia. In this role, you will supervise a talented team of Customer Support Engineers, address complex customer issues, and collaborate with other departments on various initiatives.

The ideal candidate will possess a Bachelor’s degree, extensive hands-on customer support experience, and a proven track record in training and coaching others. Excellent communication in English is required.