Found Description
Join ProServeIT in Charlottetown, PE as a Systems Administrator focused on delivering remote Level 1 Technical Support. Embrace a hybrid working culture while developing your IT skills.
As a full-time Systems Administrator, you will be pivotal in proffering effective support solutions to our clients. The role emphasizes relationship building, troubleshooting, and managing diverse support channels efficiently. A background in customer service and IT problem-solving is essential to thrive in this position.
Key Responsibilities:
• Deliver Level 1 support through telephone, email, and IM
• Ensure effective communication and problem-solving for clients
• Accurately document all client requests and tickets
• Rotate through weekend on-call support as required
Requirements:
• Strong interpersonal skills in verbal and written English
• Experience in customer-facing roles like call centers
• Understanding of networking principles and systems
• Availability for we...
As a full-time Systems Administrator, you will be pivotal in proffering effective support solutions to our clients. The role emphasizes relationship building, troubleshooting, and managing diverse support channels efficiently. A background in customer service and IT problem-solving is essential to thrive in this position.
Key Responsibilities:
• Deliver Level 1 support through telephone, email, and IM
• Ensure effective communication and problem-solving for clients
• Accurately document all client requests and tickets
• Rotate through weekend on-call support as required
Requirements:
• Strong interpersonal skills in verbal and written English
• Experience in customer-facing roles like call centers
• Understanding of networking principles and systems
• Availability for we...
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