Technical Support Supervisor at CFOC

Lead the CARE team as a Technical Support Supervisor with Canadian Fiber Optics. Focus on guiding representatives, resolving complex issues, and ensuring high customer satisfaction.
CFOC is on the hunt for a skilled Technical Support Supervisor to oversee and mentor our Technical Support Representatives. Your experience in customer service and technical support will be crucial as you monitor performance metrics and ensure effective resolutions for our valued customers. You'll work closely with cross-functional teams to drive efficiency and quality.
Key Responsibilities:
• Supervise and coach a team of Technical Service Representatives
• Ensure efficient resolution of inquiries across various channels
• Handle escalated technical issues with effective solutions
• Develop training materials for team support and development
• Monitor performance metrics to meet departmental KPIs
Requirements:
• 2-4 years experience in a similar supervisory role
• Strong leade...