Found Description
Lead the Technical Support team at Canadian Fiber Optics, overseeing exceptional customer service and complex issue resolution. This role focuses on team leadership, training, and maintaining high customer satisfaction levels.
CFOC is looking for an experienced Technical Support Supervisor to manage our CARE team. This supervisory role encompasses coaching Technical Support Representatives handling tier 2 support for Internet, Wi-Fi, IPTV, and voice services. You will collaborate with various departments, monitor performance metrics, and implement strategies for enhanced operational efficiency.
Key Responsibilities:
• Supervise and motivate Technical Service Representatives
• Monitor daily operations for accurate issue resolution
• Handle complex escalations swiftly and effectively
• Develop training materials and assist Tier 1 support
• Analyze performance metrics for continuous improvement
Requirements:
• 2–4 years in a supervisory technical support role
CFOC is looking for an experienced Technical Support Supervisor to manage our CARE team. This supervisory role encompasses coaching Technical Support Representatives handling tier 2 support for Internet, Wi-Fi, IPTV, and voice services. You will collaborate with various departments, monitor performance metrics, and implement strategies for enhanced operational efficiency.
Key Responsibilities:
• Supervise and motivate Technical Service Representatives
• Monitor daily operations for accurate issue resolution
• Handle complex escalations swiftly and effectively
• Develop training materials and assist Tier 1 support
• Analyze performance metrics for continuous improvement
Requirements:
• 2–4 years in a supervisory technical support role
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