Found Description
Level: Rank and file
Employment Type: Full-time, Permanent
Location: Mandaluyong
Schedule: Monday to Friday
Job Summary
The role is responsible for providing first-level IT support, troubleshooting, and maintenance for various endpoint devices, networks, and systems.
Duties & Responsibilities
- Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems ).
- Serve as first-level contact for IT issues and coordinate with vendors for additional support.
- Log all issues/activities in MISD ticketing system with proper documentation.
- Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN, ZTNA).
- Assist in setup, configuration, cabling, and troubleshooting of endpoints and network equipment.
- Conduct cable installation, relocation, and maintenance.
- Support Office 365...