Technical Support Specialist (Xico)

Technical Support Specialist

Location: Mexico City

We are a highly skilled team that provides 24/7 on‑site technical solutions to Bloomberg's internal and external customers in more than 75 countries. We assist with all Bloomberg hardware, software and networking infrastructure and perform a wide range of support tasks from implementations to local office support. Our work is comprehensive—we do not leave until the job is done.

Responsibilities

• Operate as a Technical Account Manager while on‑site and provide expert support for Bloomberg hardware (PCs, biometric devices, routers), software, and networking infrastructure.
• Deliver top‑line, customer‑solution focused service, understanding and pre‑empting client needs and implementing changes.
• Maintain an outstanding level of customer service focus while dealing with both internal and external customers.
• Log and update all work using the proprietary ticketing system.