Found Description
Technical Support Technician II
Location: Remote(EST)
Duration: Long Term Contract
The Technical Support Technician II is responsible for IT technical support incident and problem management. This responsibility spans four time zones supporting branch operating hour of 8:30 – 5:30 EST
MAJOR DUTIES/RESPONSIBILITIES:
1. Provides first and second level incident and problem response to Company end-users for:
- Triage and assessment of end-user incident
- Create and track IT incident ticket.
End-user compute.
- Hardware and software troubleshooting.
- Setup, Image and ship End-user computer hardware.
- Next Tier Escalation point from IT resources for incident and problem tickets.
- Assess Escalations and determine next level Escalation support for problems and incidents that cannot be resolved or are recurring on a...
Ready to Apply?
Submit your application for Technical Support Specialist at DCM Infotech Limited
Apply Now