Technical Support Specialist - Tier 2

**The opportunity**
Exciting news! We just hit $10 million in annual revenue, and are looking for an experienced Technical Support Specialist to join to help delight our growing customer base and help solve our toughest technical problems, diagnose customer issues, reproduce bugs, and improve our customer experience worldwide. As a member of our second tier support team, you'll also help out other team members and own projects to keep our team working better.
**Within three months, you'll**:
- Become a Mixmax product expert, able to answer questions about any aspect of our product
- Handle issues escalated from other team members
- Help test new product features
- Reproduce product bugs and work with our engineering team to resolve them
**Within six months, you'll**:
- Be comfortable handling our toughest technical problems
- Help train teammates and improve their skills
**Preferred skills and background**
- 3-5 years of experience in technical support,...